Effective Date: 05/15/2025

At Diem Notary & Paralegal Services, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (https://diemnotary.com) or interact with us via SMS or other communication channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, and identification details.
• Service Information: Appointment details, documents notarized, and location services (for mobile notary visits).
• Technical Information: IP address, browser type, device type, referral source, and interaction with our website.
• Communication Data: SMS messages, call records, and other customer support interactions.

2. How We Use Your Information

We use your information to:

• Provide and manage notary services
• Communicate appointment confirmations and service updates
• Send SMS notifications and reminders (see A2P Messaging section)
• Respond to customer inquiries
• Improve our website, services, and user experience
• Comply with legal requirements

3. A2P Messaging Compliance (SMS & 10DLC)

By providing your phone number, you consent to receive text messages (SMS) from Diem Notary & Paralegal Services, LLC. These may include appointment confirmations, reminders, follow-ups, service-related messages, and promotional offers.

• Message Frequency: Message frequency varies based on your interaction with our services.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier.
• Opt-Out: You may opt out of SMS messages at any time by replying “STOP.” You will receive one final confirmation message.
• Help: For help, reply “HELP” or contact us at wendy@diemnotary.com or (717) 269-7545.

We do not share your SMS opt-in data or consent status with any third party, except with aggregators and carriers as necessary to enable SMS delivery and compliance.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers or contractors who assist in fulfilling our services (under strict confidentiality agreements)
• Legal authorities when required to comply with the law or protect our rights

5. Cookies and Tracking

We use cookies and similar technologies to:

• Understand how you interact with our site
• Improve website performance
• Deliver targeted advertising (where applicable)

You can manage your cookie preferences in your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet or via SMS is 100% secure.

8. Your Rights

You have the right to:

• Access or correct your information
• Request deletion of your personal data
• Opt out of marketing communications

To exercise these rights, please contact us at wendy@diemnotary.com

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this policy or your data, please contact:

Diem Notary
Email: wendy@diemnotary.com
Phone: (717) 269-7545